These terms are issued by Dorothy Waide and are effective from 7th June 2016. They cover the use of this website – www.babywithin.co.nz and www.babyhelp.co.nz, as well as any of my online properties accessible from this website. Use includes visits to our site, purchases on this site, participation in our database and promotions. These terms of use apply to you when you use this website. Please read these terms carefully.

Please remember the approaches and techniques Dorothy reccomends herein are meant only to supplement, not substitute, professional medical care and/or treatment you should understand and acknowledge that Dorothy is NOT a licensed medical doctor or other licensed medical provider and the information that Dorothy shares with you has come from experience and years of working with numerous families, babies and toddlers. It is recommended you seek the advice of a qualified healthcare professional if you have any medical concerns with your babies and toddlers. It is not a one size fits all and in some cases Dorothy’s techniques may not work for you and your baby/babies please ensure you read through the testimonials on this website to get a good idea on other parents experiences.

1. Content

While I endeavor to supply accurate information on this site, errors and omissions may occur. I do not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

I reserve the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, I make no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Making a contract with us

When you buy products on this website, you are making an order.
An order is placed on my website via adding a product or service to the shopping cart and proceeding through our checkout process. The checkout process includes giving us a valid email address and any other relevant details for your order e.g. entering payment and delivery information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order.

The email address entered as part of the payment process is the email that booking confirmations and links for access to digital products will be sent to.

We reserve the right to refuse or cancel any orders.

2.1 Digital Products

For digital products, you will automatically be sent an email with links to access these products, which indicates that a contract has been made between us. We will take payment from you when we accept your order.

2.2 Physical Products

For physical products, you will be sent an email with confirmation that we have received your order, which indicates that a contract has been made between us. We will take payment from you when we accept your order.

2.3 Services

When booking a service with Dorothy Waide, you will be sent an email with confirmation that we have received your request, which indicates that a contract has been made between us. We will take payment from you when we accept this order.

During periods of high demand, notices will be clearly displayed on Dorothy’s website if there will be a significant delay in her ability to fulfil any new service bookings. Any service bookings made during these times must be made on the understanding that Dorothy will not be able to support you immediately.

There is a NZ$15 surcharge for clients based outside of New Zealand.

2.3.1 Dial Dorothy
When subscribing to Dial Dorothy or Super Dial Dorothy services, you will be billed monthly based on your selected subscription duration.

Entitlement of unused monthly hours may be rolled over AT DOROTHY’S DISCRETION

2.3.1.1 How to ‘Dial Dorothy’
The best way to contact Dorothy is by EMAIL OR TEXT. If you prefer to speak with her it is still preferable to EMAIL OR TEXT in advance so you can formally arrange a time to speak, as she is probably busy with another client and often unable to take calls. THE FIRST PREFERENCE IS EMAIL AS THIS ALLOWS DOROTHY AND YOURSELF TO HAVE CLEAR THREAD OF EVENTS.

You can contact Dorothy between 8am and 7pm Monday to Saturday inclusive. She will respond to you within a maximum of TWENTY-FOUR hours, however she will endeavour to call you within the hour if she possibly can.

2.3.2 In-Home Consultations
For In-Home Consultations, the following conditions apply:
– Deposit:
50% deposit payable via the website, rather than payment in full as per other services. Dorothy will be in touch to confirm a date and time. The remaining balance will be payable to Dorothy when she visits.
– Multiples:
No additional charge
– Cancellation of in-home consultations:
24 hours or less will incur a charge of 50% of the fee (no refund of deposit).
– Travel Costs:
These will apply for destinations more than 50km outside of central Auckland.

3. Payment options

We currently accept payment from Mastercard & Visa via PayPal.

4. Pricing

All prices listed on www.babywithin.co.nz and www.babyhelp.co.nz are in New Zealand dollars and are inclusive of GST @ 15% (unless otherwise stated). All prices are correct when published. Please note that I reserve the right to alter prices at any time for any reason.

My prices do not include other charges which may be payable in relation to an order placed from overseas.
The customer may be liable to pay these taxes if they purchase a product or products from our site if required.

5. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol (via PayPal), whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

6. Delivery of digital products

The order process for downloadable products is as follows:
1. User adds product to their cart
2. Users checks out and pays
3. After payment the user will see the download links in their email notification
4. Users can then download their files.

Links are able to be downloaded up to 5 times each, and will expire 14 days from purchase.

7. Delivery of physical products

Physical product orders will be sent on to the respective supplier. They will fulfill shipping of products on behalf of Dorothy Waide.
Shipping costs are charged per supplier, and each supplier will ship individually.

For standard delivery please allow 5 days. Rural deliveries may take slightly longer, and if outside of that time you will be notified.

Dimples Shipping Conditions & Return Policy

Delivery
We take great care in bringing you special and unique products. In the unlikely event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it becomes available. Your order will be shipped within five working days of receipt.
Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m.

Shipping – New Zealand
If the delivery address is within New Zealand from time of shipping, your order should arrive within five to ten business days (due to our garments being hand embroidered). Please provide only physical address details when placing an order as the courier is unable to deliver to PO Box addresses.

Shipping – International
International orders may take up to 15 business days (due to our garments being hand embroidered) via New Zealand postal service. (Note: shipping times may vary seasonally).

Returns policy
Dimples by Jane Anne offers a 100 percent satisfaction guarantee on all products sold at dimples.co.nz.

If, on receipt of Dimples by Jane Anne product, you are not completely satisfied, goods may be returned for an exchange or full refund with a receipt within 30 days of purchase. Please email your details to info@dimples.co.nz. Goods must be in unused, unwashed condition in original packaging with labels still attached. We ask that you select your Dimples garments carefully and check sizing before ordering. We have a non-refundable policy on all hardware such as car seats, prams/strollers and nursery furniture. With the exception of faulty goods we cannot refund postage and packaging. We strive to provide you with the highest quality merchandise, please call us if you require advice.

Please return your item to the following address:
Dimples by Jane Anne
PO Box 15 1161 Auckland
New Lynn
New Zealand

8. Copyright

Upon purchase of digital tutorials and tools from this website, I am giving you permission to print these for your own personal use.

It does NOT entitle you to:
• copy this work for sharing with others
• share the links with others
• publish this work
• share this work with groups
• broadcast this work or include it in another website or social media; and
• make an adaptation of this work (for example by making a translation, a
dramatised version or pictorial version), or do any of the above activities in relation to an adaptation.

If you would like to request permission to use any of this material outside of your own personal use, please email me at dorothy@babyhelp.co.nz

9. Accessing our service

Other than connecting to www.babyhelp.co.nz or www.babywithin.co.nz by HTTP requests using a web browser, you may not gain access to my website servers. You agree not to disrupt, modify or interfere with my websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on the www.babyhelp.co.nz or www.babywithin.co.nz websites. Furthermore, you agree not to use our site in any inappropriate or unlawful way.

10. Disclaimer

This website contains advice and information relating to caring for a newborns and toddlers.
The approaches and techniques described herein are meant only to supplement, not substitute,
professional medical care and/or treatment. It is recommended you seek the advice of a qualified
healthcare professional if you have any concerns with your child. Every effort has been made to ensurethe accuracy of the information contained in this website. Dorothy Waide disclaims liability forany medical outcomes that may occur as a result of applying the advice suggested on this website.

This website is intended to provide information for people shopping accessing my services, including making purchases via my website.

While we endeavor to supply accurate information on this site, errors and omissions may occur. Dorothy Waide does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

I reserve the right to make changes to the content on this site at any time and without notice.

11. Links

Please note that although this site may have some hyperlinks to other third party websites, these sites have not been prepared by Dorothy Waide and are not under the control of Dorothy Waide. The links are only provided as a convenience, and do not imply that I endorse, check, or approve of the third party site. I am not responsible for the privacy principles or content of these third party sites. I am not responsible for the availability of any of these links.

I require that you request my permission to include a link from another site to this site. If you would like to request permission, please email me at dorothy@babyhelp.co.nz

All links and references to other websites, organisations or people not within my website are provided for the user’s convenience only, and should not be taken as an endorsement of those web sites (unless otherwise stated), or of the information contained in those web sites, nor of the organisations or people referred to. I do not implicitly or impliedly endorse any web site, organisation or people who have off-site links to this website.

12. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

13. Changes to this Agreement

Dorothy Waide reserves the right to alter, modify or update these terms of use. These terms apply to your order. I may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.